Hiring Processes Statistics and Business

In looking at management and business today, Cornell University came out with a study that stated the following. In businesses today,

1/3 of the people in a business today are not in the right job
1/3 of the people in business today are not in the right company
1/2 of the people in business today are not trained to the level that they need to be

All of those weaknesses in business can be improved by understanding the people in your business and corporation today. The Sure Hire Assessment allows you to have one of the most comprehensive understandings of a person in the shortest amount of time.

I challenge you to take your business to the next level by taking your interpersonal skills and knowledge to the next level. Call now for a free training and assessment consultation to see how we can support you to achieve more from your personnel.

Call Center Hiring Challenges & Solutions

Here are some highlights in regards to hiring challenges for call Centers. The article was published on August 07, 2008 by Susan J Campbell, TMCnet Contributing Editor.

Overcoming Call Center Hiring Challenges is the First Step to Improvement


"Being able to accurately assess and evaluate a candidate’s ability to successfully fulfill the duties of the job is one of the most challenging tasks within the contact center industry. Combine those challenges with those associated with recruiting qualified candidates and contact centers face the potential to fail in the hiring process, driving an increase in attrition and internal costs.
FurstPerson recently published the whitepaper, “Driving Hiring Performance Improvement” to provide these contact centers with a resource to effectively develop their skills and acquire the tools necessary to turn the tide of hiring challenges.

Challenges:

• There is a lack of understanding of critical job competencies between HR, Training, and Managers
• Contact centers often must drive significant candidate volumes in order to meet the hiring demands of the organization. At the same time, they need to be selective in order to reduce attrition.

Solutions:

• Taking a step back and gaining an accurate picture of internal processes, overall performance of hiring practices, and definition job descriptions"

The Sure Hire Assessment can be taught in a 4 or 8 hour dynamic presentation. During the presentation all three areas are reveiwed: the importance of job descriptions and responsiblities, understanding manager expectations and solid tools for candidate assessment. These tools can be used in a one on one hiring experience or tailored for a mass hiring.

Call now to see how the Sure Hire Assessment can work for you and your company to provide better hiring processes and produce more productive workplace relationships.

(303) 681-3555